Aplicação de ferramentas da qualidade para reduzir contaminações físicas em uma indústria frigorífica

Abstract

The beef industry has high relevance in the country's economic environment. And with the most demanding consumers and the most competitive markets, the food industries are looking for better quality standards, and thus, this sector has invested more and more in this area because it is a branch that are more charged by the legislations as the quality of the products. The purpose of this work was to evaluate the production process of a refrigeration unit of the region, identifying by means of quality tools the physical contaminations existing in the products and to suggest the application of the PDCA method to improve the process. The research carried out in this case study is of a qualitative nature carried out through field visits. Three products were chosen to be monitored, and through the application of quality tools and questionnaires, the types of physical contamination present in the products were identified and their main causes are the failures in Good Manufacturing Practices, especially in the standard procedures of operational hygiene, and a poor system of Hazard Analysis and Critical Control Point, in which it was analyzed that the plan has only one critical control point, requiring the addition of two more points. Once this has been done, an action plan has been drawn up and the PDCA cycle has been proposed to correct the flaws in the process.