Conflito na gestão hospitalar e suas dimensões: o caso de um hospital

Abstract

The aim of this study is to analyze the hospital environment, problems in the management and possible existence of conflicts in a hospital in a city in the state of Mato Grosso do Sul. The methodology is supported by the exploratory and descriptive research, with employment quantitative and qualitative research. Data were collected through questionnaires, which included the participation of 33 respondents, namely two managers/coordinators ten individuals in the administrative sector, five doctors, eight nurses, four clerks and four individuals who work in cleaning. The data shows the majority of women. The relations were presented between subcultures, so that their characteristics and opinions were explained. It was found that the hospital studied presents problems, since these generally environments are complex, there is a lack of structure, coordination has difficulty in leadership and decision- making, and there is a feeling of indifference and impotence on the part of respondents in regarding the attitude of the decision maker.