Análise dos estilos de aprendizagem, do comprometimento organizacional e os programas de gerenciamento da qualidade: o caso da COPASUL

Abstract

The versatility of the globalized world press organizations in order to develop methods for continuous improvements in its processes through Quality Programs (QP's) and the way that some elements may have relationships these methods are interest of several researchers and organizations. Therefore, this study aims to check that the QP's are influenced by the learning styles and the degree of involvement of employees and leaders in an agricultural cooperative. This research is characterized as a single case study descriptive exploratory combining qualitative and quantitative approaches, ie, mixed methods. The study was conducted in Cooperativa Agrícola Sul Matogrossense (COPASUL) through semi-structured interviews and a questionnaire to the employees of the cooperative headquarters. The results show an alignment of Organizational Learning (OL) profiles among employees, leaders and cooperative, with few variations of intensity. However, these profiles identified, active, sensory, visual and sequential, are in conflict with the bureaucracy proposed by program quality cooperative. In Organizational Commitment (OC) was noted the strong bond of employees to the organization, being the most striking affective approach, which reinforces the desire of the individual to remain in the organization and this desire is influential in your work performance. Thus, it is concluded that the results obtained in this study connote that both the OL, with a weak, negative correlation, as OC, with a strong positive correlation mainly focus on affective, are relevant and influence in everyday COPASUL regarding the results of the QP's, but each with its intensity and importance.