Gestão do conhecimento no departamento pós-obra

Abstract

In the current national context, builders and engineers are responsible for the project they deliver during the first five years of building use. The after-sales service department, which is responsible for the repairs requested during the five-year guarantee of the property, as well as having responsibility for corrective maintenance, can also be a means of information about constructive errors, so this erros are not committed in other company’s constructions. In this paper will be presented, through a case study, ways to improve production and reduce its cost through the analysis of data from the after-sales service department of a construction company from Dourados, Mato Grosso do Sul, Brazil.