Aplicação da ferramenta BPM para o gerenciamento de processos no setor do centro cirúrgico de um Hospital Universitário

Abstract

University Hospitals are one of the most complex organizations to be administered, given the challenges of increasing the efficiency of public management and teaching processes, achieving cost effectiveness, coupled with the quality of service provided, and patient satisfaction with limited financial resources. The main objective of the work was to map the processes of the surgical center sector of a University Hospital (UH) which uses electro medical equipment, with the Business Process Management (BPM) tool, to identify the possible causes of defects in SS-501SX and SS-501S electronic scalpel, and NIHON KOHDEN - TEC 5531B Cardioversors / Defibrillators; CMOS LIVE DRAKE; CMOS DRAKE LIFE 400 PLUS FUTURA; TEB CV10 +; TEB D10. In order to map such processes, the data collection was performed through the follow-up of the work routine and unstructured interviews with the teams of the sector, in order to obtain spontaneous answers about the real difficulties in the development of the activities. The identification of seven processes directly related to the handling of electro medical equipment was carried out, and through the mappings made in the Bizagi Modeler software, it was possible to identify problems in the activities involving assembly, disassembly, testing and cleaning of several equipments factors causing breakage and / or failure thereof and their component accessories). The mappings were also used for the elaboration of Standard Operational Procedures (POPs), and Check-Lists of controls, aimed at reducing the problems faced by performing appropriate procedures, helping to preserve equipment, guarantee its functionality and extend its useful life.