Estudo dos indicadores setoriais de uma operadora de plano de saúde

Abstract

This study aimed to present and analyze the performance indicators of a Health Plan company from Dourados city, Mato Grosso do Sul state, as well as the main changes that happened after their implementation. We analyzed the progress of the activities executed by the company through data used by the intern systems, as well as through the level of activities’ detailing and type of data. After the analysis of three indicators from each sector, we verified that some of them did not present enough information for an efficient analysis, for example, the lack of employees, consequently of time due to the accumulation of functions; also due to a very close administration in which only directors had access to main information, especially from the billing department with respect to decision makings. Other indicators succeeded the analysis, bringing in changes and improvement to their processes. Main results of this research pointed to the importance of the use of development indicators, once when they are raised, it is possible to understand the real situation of the processes from each sector, thus, contributing to the improvement in every process.