Proposta de melhorias em processos administrativos em uma empresa agrícola utilizando os conceitos do Lean Office

Abstract

Lean Office has been developed with the proposol to eliminate wastes and improve continually the information flow, company’s organization, employees’ interection and clients satisfaction. To keep the staying on the market, a company must find and eliminate wastes, not just on manufacturing process, but also on the administrative ones. Based on that, this work intends to propose improvements using the Lean Office methodology on an administrative process, specifically in the tires control flux, in an agricultural company in the country of MS state. Through the Value Stream Mapping (VSM) of the process in question and informal interviews with the empoyees, it was possible to find out the wastes, evaluate them and propose improvements, besides building the future VSM, which can be used to reduce or cut out the wastes on the process in question. Thus, it was possible to conclude that the used methodology is able to improve process flow, though the w aste removel, as well as the improvement of the information flow.