Qualidade de vida no trabalho: um estudo de caso em uma concessionária de veículos em Dourados-MS

Abstract

Having as a theme, Quality of Life at Work, this paper deals with a case study at a vehicle dealership. The interest in developing this study was improving knowledge about a quality of life at work, as well as understand its benefits for an organization and its collaborators. The main objective is to analyze the quality of life of the workers of the organization studied. To accomplish this objective, the questionnaire model proposed by Walton was used and, to determine whether the collaborators of the study organization presented symptoms of stress, was used the test by Lipp. To contribute to this study, we discussed the factors that contribute for a quality of life at work, such as working conditions, remuneration, motivation, incentives and an influence of the people management sector. It was also approached how dissatisfaction at work can generate impacts to the lives of employees, contributing to occupational stress, absenteeism, increase of rotativities, and decrease a production of the organization. Based on the results obtained through the applied questionnaire, problems were found such as lack of periodic training, dissatisfaction as opportunities for growth, dissatisfaction with a valuation of ideas and initiatives, among others. For such issues, improvements are proposed, use 5W2H. Even with an existence of factors that need to be improved by the managers, it was verified that a studied organization had a high QoL index and its employees feel satisfied and motivated with their activities.