Proposta de procedimentos para melhoria contínua em microempresas: foco na resolução de problemas

Abstract

Many microenterprises deal with problems on a daily basis, which they often fail to solve, when they do so, it is done in an unplanned manner, leading to ineffectiveness of the improvements achieved. The present paper presents the proposition of a model to give agility to the main problems faced by microenterprises. The research was carried out through a case study, where informal interviews were conducted with microentrepreneurs, to carry out the survey of the main problems faced. The model is composed of four modules that includes the work organization, management factors, performance indicators and continuous improvement, respectively, being both for those who are already in operation and those who wish to start. The proposed model contemplates the difficulties raised, leaving for future studies the model’s validation and improvement in such a way to broaden the focus area of the same.