Proposta de indicadores de desempenho para os pregões eletrônicos do Campus Dourados do Instituto Federal de Mato Grosso do Sul

Abstract

This study aimed to propose performance indicators based on the Value Chain and Performance 6Es for the IFMS Campus Dourados electronic trading processes. The development of the study was based on a methodology of applied character, with proposition of indicators and predominantly qualitative approach. Relative to the purposes is descriptive and as far as the means are documentary, bibliographic and case study. The Data collection was done through the analysis of SUAP and SIASG systems, as well as the analysis of internal documents from the Materials Coordination. The research has as delimitation the processes of electronic trading sessions of IFMS Campus Dourados conducted between years 2017 and 2018. The results of this research was the proposition of performance indicators for electronic trading sessions of IFMS Campus Dourados, based on the GESPÚPLICA Model (2009) called “Value Chain and the 6E´s of Performance”, composed of six evaluation dimensions: effectiveness, effectiveness, efficiency, execution, excellence and economy. As a result of the study the proposed indicators were: “final user satisfaction”, “warning contracts”, “additive contracts”, “fines contracts”, “canceled contracts”, “Estimated time from the opening of the electronic trading process until the publication of the notice”, “processing time between the publication of the electronic auction notice and the approval of the result”, “deserted bids”, “contested bids”, “contracts with micro and small companies”, “sustainable purchases” and “difference between the reference price and the approved price”. Finally, the intervention proposal was the suggestion of measuring the indicators.