Processo de auditoria em um sistema da qualidade industrial para certificação conforme a NBR ISO 9001:2008

Abstract

Given the high competitiveness faced by companies today, it is up to those who wish to remain competitive seek ways to differentiate themselves and stand out from the others. One way found is to improve the control of quality of products and processes by continuous change. In this context, this paper addresses the quality management through certification ISO 9001: 2008 as a way to adapt the production process of the company, in particular, with regard to quality assurance and thus highlight it on the market. The study aims to describe the process of adaptation of the quality management system of a processing tempered glass industry, located in Dourados-MS for ISO 9001 (ABNT, 2008) certification, which was held from internal audit, according to what is described in ISO 19011 (ABNT, 2012), which resulted in a report of compliant and non-compliant requirements. The standardization of processes, through the application of that rule, is essential for the sector, since the tempered glass is also known as secure and what ensures the existence of this feature is the process by which ordinary glasses pass thru. To perform this paper were used the PDCA Cycle methodology, in the first step was used the 5W2H tool to carry out the action plans, with follow-up and checking the implementation of activities, the conclusive result of the work consists in carrying out the final stage of the PDCA cycle, when a final technical report is issued to senior management requesting the hiring of an external auditor that will complete the certification process of the company.