Avaliação do sistema de gerenciamento da qualidade em uma indústria de embalagens

Abstract

In the literature about the term Quality, we have seen the importance of two interlinked themes: Quality Management Systems (QMS's) and standards ISO 9000. Currently, competitiveness is heavily dependent of organizational efforts to improve quality throughout the extension of production chains. This way, the implementation and operation of a quality management system (and its consequent certification) are considered key factors for customer’s service requirements and to improve the performance of a front organization to the constant changes in the external environment. This paper presents an unprecedented study of the QMS in a producer of packaging organization in the area of Dourados/MS, from the construction and application of a particular evaluation methodology. Subsequently consistent solutions were made to the problems and deficiencies. The reality on the factory was observed grounded by a critical analysis of each certifiable requirement of ISO 9001: 2008.