Nível da qualidade de vida no trabalho: o caso de uma imobiliária em Dourados-MS

Abstract

This study aims to analyze the level of quality of life, in order to verify the perception of employees about this quality and their influence on job satisfaction of employees in a property in the city of Dourados-MS. Studies on the quality of working life have been conducted in organizations as a way to identify the level, the perception and satisfaction of individuals in relation to the quality of working life. To get the desired answers, we adopted the quantitative study strategy and case study from the perspective of Yin (2010). Data were collected through the application of a structured questionnaire, based on Walton guidelines (1973), in total, there are eight categories of analysis, which were offset just and adequate working conditions, use and development of skills, opportunity growth and security, social integration in the company, constitutionalism, labor and total space of life and social relevance of the work in life. To measure people's satisfaction with the quality of working life, he adopted the Likert scale (1932), with five degrees of satisfaction, never, rarely, indifferent, almost always and always. This scale is the grade given by the respondent, ranging from 1.0 to 5.0. Data were tabulated using Excel spreadsheets. The quantitative analysis and qualitative analysis identified the perception of employees on the QWL in real estate. It was concluded that the real estate predominates a favorable organizational climate, a good communication culture, with clear conditions of access of employees to information. In addition, satisfactory environmental conditions for a good company image in favor of the worker.