Fatores determinantes na suspensão de cirurgias em um Hospital Universitário

Abstract

Nowadays it is still very common the suspension of surgical procedures, either due to internal problems of hospital organizations, management, structural, logistical problems, or even those related to human resources. These suspensions cause great disruptions to patients, especially because the surgical procedure is a very important event for the patient. In spite of this, the suspension and its consequences have not received proper attention. The management process is a tool to help managers to identify the essence and focus of the performed activity, to highlight each professional's role within the process and even the time it takes for each activity to be performed, minimizing the risk of mistakes and eventual wastes. The raised data are for a period of four years, that had 10,891 scheduled procedures, 9,198 procedures done and 1,693 Suspended procedures, resulting in an average suspension rate of 15.42%. This study aims to diagnose processes and evaluate determining factors in surgeries suspension in a University Hospital through the mapping of processes for performing surgical procedures, identification of problems in the process and the investigation of the main suspension causes.