Gestão da qualidade: padronização do processo de esmagamento de soja

Abstract

This study presents a method for identifying critical activities in a process step of crushing soybean oil. To achieve this goal, three tools were created to analyze the activities that comprise the process. The first is the matrix of impacts to set the variable severity that this further composed of the following matrices, in this case, criticality. Finally the data were entered in the matrix of risk exposure, for there then define what activity standardizes. Although generally not provide immediate results, standardization is of paramount importance to any organization, it captures ideas and documents, not letting them get lost over the years. For such a study could be conducted, it was necessary participation from top management to the operators of the sector, through meetings, informal conversations, as well as consulting company documents. Thus, the tools used and the study itself focused to the production system of the organization, identifying three activities with a high risk to the process. Therefore, this planning, understood in step P PDCA cycle, provided a fast and effective method to identify than standardizing, and generate a standard document template for easy understanding to be placed in the operational area.