Aplicação de ferramentas de qualidade para solução de problemas no processo produtivo com ênfase nos princípios da produção enxuta

Abstract

This paper intend to discuss the application of quality tools for problem-solving in the production process with emphasis on the principles of lean production in a medium-sized company in the underwear industry. In this context, the aim of this study is to identify and analyze the problems of production of this company, with purpose to reduce losses and / or waste, thus enabling competitive advantages for the company. This research is about a study of a exploratory and descriptive case. For this purpose, there was a survey of the problems that occurred in the production process of the company through questionnaires, unstructured interviews and the daily monitoring of the company's routine. To study the problem and help identify its root causes were used quality tools such as: Brainstorming, Cause and Effect Diagram, G.U.T. (Gravity Urgency Tendency) Priority Matrix and 5W1H. From the use of these tools could be identified among the company's main problems: the high lead time of the process, communication problems and rework, and subsequently propose suggestions for improvement in the process. As a result the paper presents an action plan drawn up in order to optimize and / or elimination of the root causes of the problem.