A Mediação familiar à luz da percepção de mediadoras de um Centro Judiciário de Solução de Conflitos e Cidadania (CEJUSC)

Abstract

This dissertation is a research carried out in the Graduate Program in Psychology, in the Psychosocial line, at the Federal University of Grande Dourados (UFGD). The general objective was to analyze the performance of judicial mediators of the Judiciary Center for Conflict and Citizenship Solutions (CEJUSC), located in a city in the interior of the State of Mato Grosso do Sul. The specific objectives were to know how they became mediators; understand how they see this performance, its challenges and meanings; and know the tools used in practice, as mediators. Using a qualitative and exploratory methodology, data were obtained through interviews, using a semi-structured script. Seven in-person interviews were conducted at CEJUSC. After transcribing the data and based on content analysis, three categories of analysis were established: (1) Becoming and being a mediator; (2) Knowledge and techniques applied to the mediation process; and (3) The meanings and senses of performance. The interviewees were between 25 and 45 years old and graduated in Law. They worked for between one and five years and took the mandatory training course for mediators, offered by that body. Regarding the mediation techniques most used by the researched, in descending order, they were: Cuddling, Reality Test, Role Inversion, Recontextualization and Silence. The interviewees devoted an average of 4 to 70 hours per month to mediation. Among the challenges encountered in the performance, they reported the relationship with lawyers and with the parties. They showed dissatisfaction with the remuneration and talked about some limitations in relation to the physical environment of the mediation rooms. As for the meanings of the performance, they indicated satisfaction with their work and with the support received by colleagues in the work environment. It was found, at the end of this research, that acting as a judicial mediator requires the mastery of a wide range of knowledge, especially in Law and Psychology, and also great care and caution, when dealing with feelings, conflicts and subjective issues, many quite complex times. Despite its importance and growth internationally, acting as a mediator in Brazil is still little recognized in terms of salary and status and, consequently, as an occupation, meaning a secondary project in the lives of the interviewees who participated in this study, being a stepping-stone to achieve experience or to raise other performances.