Gestão de documentos, da informação e do conhecimento para aprimoramento de processos: projeto piloto na guarda municipal de Dourados

Abstract

With the world in constant evolution, where technologies become obsolete every day, institutions and collaborators have to update themselves frequently, so that they do not become weakened and lose space in a market of great exclusion. Technology combined with management models become factors that differ and place institutions ahead of their competitors, and thus, this paper aims to propose a model for implementing the computerized process of document management in the education and training department of the Municipal Guard of Dourados / MS. Therefore, first a theoretical review was carried out in relation to document management, information management and knowledge management, then a contextualization of the history, functions and administrative and operational functioning of the Municipal Guard. Subsequently, the 5W2H method is presented, all its contextualization and application, which will be applied initially, in the education and training department of the institution, as it is a department with less demand for daily processes and procedures, serving as a model for future application in other departments. Based on the frontal aspects of the methodology, it was possible to design a model that involves the creation of a database, an electronic protocol and the development of a document standardization manual for the improvement and effectiveness of the generated processes.