Desenvolvimento de um sistema de gestão de desempenho em uma indústria de esquadrias de alumínios

Abstract

The performance indicators can cover several sectors of the companies and consolidate data to demonstrate the state of the performance of what is being analyzed and still allow corrective actions so that the activity can return to the objective established by the company in the strategic planning. This study presents a performance management system by indicators in an aluminum frame industry inserted in the civil construction sector. For this, a literature search was initially carried out to identify which of these indicators would have greater adherence to the internal and external aspects of the organization. Finally, the KPIs were defined as Quantity of Installed Orders, Total Installed Added Value per Line, M² of Total Installed Glass, Total Installed Weight, Total Quantity of Delayed Orders, Average Time of Purchase Request and Average Time of Release of Projects that will be used by the company. In addition, a system was proposed to deal with non-conformities if the outlined goals are not achieved. Thus, a performance measurement system was proposed, consisting of a set of internal indicators, indicators based on the literature and control charts to evaluate the results achieved.