Accountability da assistência estudantil por meio de portais eletrônicos: proposição de um modelo teórico

Abstract

The need for transparency in government acts has been widely demanded by the population. Since the enactment of the Federal Constitution of 1988, the Public Administration has adopted transparent rules and practices to encourage social control. Public transparency, currently carried out mainly through electronic portals dedicated exclusively to the dissemination of public resource management actions, has been the object of study and evaluation by various agents. In this context, the objective of this study is to structure an instrument capable of measuring the level of accountability in electronic portals in the context of student assistance in federal institutions of higher education. To this end, it carried out two systematic reviews of the literature: one aimed at analyzing the scientific-academic production on models for measuring accountability in the context of student assistance that can be adapted; while the second, more broadly, sought to verify existing models for measuring accountability in other areas. In addition, an analysis of the results of a related research was carried out, in the specific case Fava (2021), which analyzed what the student assistance managers considered important to measure and evaluate, in order to contribute to the structure of the instrument and determine the attributes that should be contemplated. Methodologically, the research is presented as qualitative, exploratory, investigative literature review and descriptive. The investigation demonstrates a scarce publication regarding the use of accountability measurement models regarding the area of student assistance. With this, the study structures a measurement model and level of accountability, with a view to pointing out and identifying the path that federal universities and other higher education institutions can follow to implement or improve mechanisms for monitoring student assistance. It is expected that the study will contribute to the synthesized discussion of the theme, as well as future directions. It is presented as an important tool for understanding the collection of data in electronic portals and the analysis of accountability in the field of student assistance policy.