Repensando as praticas de gestão de pessoas para a melhoria dos serviços prestados na administração pública

Abstract

This study aims to analyze human resource management practices in public administration, focusing on the barriers faced and strategies to overcome them. The research relied on a literature review, analyzing data from scientific articles available in databases such as SciELO, Scopus, and CAPES, collected between August and October 2023. A ten-year timeframe (2013-2023) was used, prioritizing the municipal level due to its proximity to citizens and specific challenges such as resource scarcity and bureaucratic rigidity. Data were processed through critical and comparative analysis, utilizing tables to present concepts and tools. The findings highlighted challenges such as excessive bureaucracy, a lack of continuous training, and resistance to technological innovation. Proposed strategies include process automation, regular training programs, and increased use of digital technologies. Leadership was identified as a critical factor in organizational transformation, fostering a more efficient and motivating work environment. The study concludes that modernizing public management requires integrated efforts combining technological innovation, employee training, and effective leadership practices, ensuring greater efficiency and quality in services provided to society. The recommendations aim to strengthen institutional capacity and promote significant changes in public administration.