Qualidade de vida e satisfação no trabalho dos servidores públicos da prefeitura de Juti-MS

Abstract

Quality of Work Life (QWL) and job satisfaction are fundamental factors for the performance and motivation of public servants. QWL refers to the set of physical, psychological, and social conditions that influence well-being and balance between personal and professional life, while job satisfaction relates to the degree of contentment individuals feel regarding their tasks, environment, and professional recognition. This study aimed to evaluate the QWL and job satisfaction of public servants at the City Hall of Juti-MS. The specific objectives were to analyze the physical, social, and emotional aspects of the work environment, as well as the level of satisfaction concerning working conditions. The research is descriptive in nature, with a quantitative approach, seeking to understand the perception of public servants through objective and measurable data. A total of 224 servants participated in the study, including permanent, commissioned, contracted, and elected employees from different municipal departments. Data collection was conducted in person, on alternating days and at times that did not interfere with the participants’ work schedules, ensuring broad participation. The instrument used was a structured questionnaire divided into three sections: sociodemographic profile, QWL indicators, and satisfaction level, adapted from Brumatti (2016) and Silva (2021). Data analysis employed descriptive statistics, calculating mean and standard deviation for each evaluated dimension. The results indicated satisfactory levels of interpersonal relationships and symbolic recognition of work, particularly regarding professional pride and the perception of the social relevance of their roles. However, weaknesses were found in remuneration, benefits, and career growth opportunities, revealing challenges for municipal management. It is concluded that institutional appreciation and professional development policies are essential to enhance satisfaction and QWL among public servants, strengthening engagement and promoting a more efficient and humanized public administration. This study contributes by providing insights for public managers to improve people management and workplace well-being practices.