Impactos da liderança na gestão de pessoas: um estudo de caso em uma empresa terceirizada de distribuição e manutenção de rede elétrica

Abstract

This study aimed to analyze employees’ perceptions of how leadership styles affect people management in an electricity-sector company located in Dourados, Mato Grosso do Sul, Brazil. The research was applied, descriptive, quantitative, and cross-sectional and was conducted through a survey in a single organization. The study population comprised approximately 80 workers, of whom 50 voluntarily participated, constituting a non-probability sample based on convenience and voluntary participation. Data were collected between May and June 2026 through a structured questionnaire containing statements measured on a five-point Likert scale. Descriptive statistics were used to analyze the data, including absolute and relative frequencies, percentages, means, and standard deviations. The results indicated the predominance of a democratic-situational leadership style combined with transactional elements related to control, rule enforcement, and operational compliance. Leadership practices were positively evaluated regarding goal alignment, resource provision, communication, crisis management, and safety prioritization. Positive effects were also identified on perceived performance, employee engagement, and pride in belonging to the team. However, weaknesses were found concerning physical and mental workload, work-life balance, the distribution of recognition, employees’ perception of being strategically valued, and talent-retention practices. The study concludes that leadership contributes to team safety, organization, and performance but needs to balance operational rigor with more consistent practices focused on employee development, recognition, and well-being.