Clima organizacional em uma empresa terceirizada de manutenção e distribuição de energia elétrica: um estudo em Dourados-MS

Abstract

Organizational climate is a determining factor for the internal functioning of organizations and for employees’ perceptions of safety and support, especially in high risk sectors such as outsourced electric services, which are characterized by technical demands, productivity pressure, and constant risks. In this context, the following research problem emerged: how do employees perceive the dimensions of organizational climate in an outsourced company in the electric sector? The general objective of this study was to analyze how employees perceive the dimensions of organizational climate in an outsourced company in the electric sector, considering the dimensions of communication, leadership, interpersonal relationships, safety and working conditions, compensation and benefits, recognition and appreciation, safety culture, and engagement. The methodology was characterized as applied, quantitative, and descriptive research, operationalized through a single case study using a survey approach. Data collection was conducted through a structured online questionnaire based on a five-point Likert scale, applied to 40 employees of a company located in Dourados, Mato Grosso do Sul, Brazil. Data were analyzed using descriptive statistics through Excel and SPSS software. The main findings revealed a paradoxical organizational climate, characterized by high cohesion among workers and positive perceptions regarding safe behavior, contrasting with weaknesses related to leadership, perceived pay equity, professional recognition, and pressure to achieve goals. It is concluded that the organizational climate presents weaknesses in some dimensions, especially those related to people management, recognition, and perceptions of organizational justice, highlighting the need to adopt managerial practices that strengthen communication, employee appreciation, and the safety culture in the outsourced electric sector.