Os efeitos dos processos administrativos na permanência estudantil: um estudo no curso de administração (FACE/UFGD)

Abstract

This study aims to analyze the influence of bureaucratic administrative processes on student retention in the undergraduate Administration program at the Faculty of Administration, Accounting and Economics (FACE) of the Federal University of Grande Dourados (UFGD). The research is based on the recognition that dropout in Brazilian higher education cannot be explained solely by socioeconomic and pedagogical factors, but also by institutional barriers present in university management. In this context, the study seeks to identify the main shortcomings in FACE’s administrative processes, understand how they affect students’ academic experience, and propose recommendations for improving these processes. To this end, a case study with a mixed-methods approach was conducted, combining documentary analysis, a questionnaire administered to students, and direct observation of administrative procedures. The collected data were analyzed using descriptive statistics and content analysis, enabling an understanding of both the quantitative and qualitative dimensions of students’ perceptions. The results showed that factors such as excessive documentation requirements and a lack of system integration negatively affect student motivation. It is concluded that the modernization of administrative processes, including the establishment of centralized student services, is essential for student retention.