Análise e mapeamento do processo de capacitação dos funcionários: um estudo de caso em um Hospital Universitário

Abstract

The process mapping technique is a tool widely used by organizations, due to the fact that it allows easier visualization of tasks, optimization of processes and actions and those involved in it. The development of technology and the increase in the supply of Hospital Medical Equipment (HME) have had a great financial impact on Health Care Facilities. Promoting an adequate inclusion and use of this technology in a hospital is a key step in the health technological process. Thus, planning and managing the insertion of a new HME becomes essential. During the process, the training for the use of the acquired HME is the stage that will provide greater safety for the patient, as a greater rate of precision of results, among other benefits. In addition, the life of the equipment is prolonged, reducing the rate of corrective maintenance, avoiding expenses. In this way, to develop a flow chart for the process of training employees to use new equipment received by the hospital, which can be used as support for different hospital institutions, it is an advantageous option to optimize the training process of employees at a hospital. The objective of this work was to propose a flowchart for the improvement of the staff training process after the receipt of an HME in a hospital. A single case study was carried out in a university hospital, located in the city of Dourados - MS. The process mapping was carried out with the support of the Bizagi Modeler (Bizagi) and a flowchart for the staff training process after receiving an HME was constructed and evaluated by the team. Such a flowchart was considered satisfactory, however some suggestions were made and modifications in the original flowchart were performed. However, the objective of the work was achieved by providing a flowchart that presents the actual process of capacity building for the sector.