Análise do nível de serviço logístico da empresa vidraçaria Vera Glass

Abstract

This work aims to analyze the performance of the logistics service level of the Glass Company called Vera Glass. Therefore, a study on the topic is presented, in particular, on issues related to the management of business logistics performance. Initially, the study lists concepts of strategic planning in order to enable the organization of the company, having as its items the definition of goals and objectives to be achieved in the long-term, among others. Then, the concepts of logistics and inventory are explained in a detailed manner, an opportunity in which the aim is to improve knowledge about the vision of the main authors in the area. Finally, information about the inventory of the company under analysis is presented, data that allowed to trace indicators for the investigation and measure the levels of order fulfillment, service for complete deliveries, on-time delivery service, and service for error-free delivery, in addition to the perfect order rate. Therefore, it is possible to identify how much the company lost in revenue due to unserved items. At the end of the work, it is still possible to have an overview of all the analyzes through the results in percentage. It is inferred, therefore, that the research achieved its intended goals when reviewing the bibliography on the subject. In particular, because the literature review carried out presents and suggests improvements in the results of the studied company, specifically regarding the adoption of a more effective inventory control.