Análise da comunicação interna escrita na Universidade Federal da Grande Dourados

Abstract

Communication is a very complex issue that involves many variables that influence on it. A multitude of important actions and attitudes are related to the communicative process. For being so comprehensive, there are many noises and problems in the process. This work aims to analyze the written communication process in the observed institution, as well as the variables that influence it, also aiming to open up space to possible actions that can be implemented in order to improve it. The research was carried out in two stages: a bibliographic survey and internal perception verification, that is, the servers and a second stage of verification in other Institutions and comparisons with documents and practices of the UFGD. In a preliminary diagnosis, e-mail was observed as the written communication tool most used by the Institution's servers. In a second moment, a proposal for a roadmap for the dissemination of information for the use of this medium was prepared in conjunction with the UFGD's Communication Department.