Transferência de conhecimento e implementação da estratégia: um estudo de caso da EAD/UFGD

Abstract

The objective of this research is to identify how the processes of knowledge transfer of the Distance Education Faculty of the Federal University of Grande Dourados (EaD/UFGD) relate to the implementation of the organizational strategy. Based on the theoretical framework, the "knowledge transfer mapping" model was constructed, aiming at raising the types and means of knowledge transfer more frequent in the organization, considering the formal and informal ecologies of learning. Learning ecologies are considered as the place for knowledge transfer and enable individuals to reflect on their own beliefs and points of view when immersed in new relationships with different individuals and organizational environments. Through structured interviews, the "network map" was drawn up, in view of the external components that allow the EAD/UFGD strategy to be implemented - with a view to broadening the policies for access to higher education and social inclusion in universities. To do so, as a research technique, a case study was carried out from the realization of the supervised stage by the researcher at the research site. Thus, it was found that the main means of knowledge transfer of EaD/UFGD was verbal, congruent with the main type of individual to individual when involving informal informal interactions between organizational members. Finally, the knowledge transfer process between EaD/UFGD and the external organizational components allows its strategy to be implemented.