Clima organizacional e satisfação: um estudo de caso no pronto atendimento municipal de Caarapó-MS

Abstract

This research was developed with the purpose of identifying, understanding and pointing out the level of satisfaction of the municipal public servants of Caarapó, crowded at the Municipal Health Department, in the Emergency Medical Assistance (PAM). The results of this research were obtained through a case study, with interview of the employees of the indicated sector and based the analysis and interpretation of the data through an exploratory bibliographic survey. During the execution of this study, important definitions of concepts that are poorly divulged but extremely important for the study, understanding and organization of research, such as organizational climate, organizational commitment and the importance of identifying and correcting factors of dissatisfaction in a group or in the general organization and the understanding of how these concepts directly affect the end result of the institution, especially within the public sector, already widely known by the absence of motivation among part of its servers. The preliminary analysis of the obtained results points promptly to the satisfaction of the group as a whole, indicating that important concepts for the management of human resources would be being promptly respected. However, a deeper analysis of the other issues that are important to define professional satisfaction, it was possible to notice that the group analyzed is not as satisfied as the superficial analysis points out.