Proposição de um processo de gerenciamento de riscos para o setor de engenharia clínica do Hospital Universitário da Grande Dourados como forma de estimular o desenvolvimento da visão holística dos riscos na empresa

Abstract

Detecting the main risks with the potential to impact the activities linked to the fundamental strategic points of a hospital organization can guide the decision making process in the current scenario of uncertainties. Thus, this work consisted in stimulat ing the development of a holistic view of risks at the University Hospital of Grande Dourados by proposing a process of risk management for the Clinical Engineering sector, making it possible to raise risk management from operational to strategic level , so that it can control and maintain risks at desired levels. The methodology applied was qualitative approach using the technical procedures of an action research, where by means of the identification, evaluation and prioritization of the risks, a plan of action can be formulated on the treatment of evaluated risks, communicating the interested parties and defining a monitoring. Through the results obtained it was possible to verify that most of the risks of the Clinical Engineering are allocated in the area of maintenance management, as well as to measure that the criticality of the sector's risk level is manageable, being necessary to introduce in the work routine a systematically. However, even though segregated risk management may benefit a hospital institution, it will only achieve the desired efficiency and effectiveness when it becomes integrated, assessing the interconnectedness and interdependence of institution-wide risks.