Plano de implantação de um sistema de gestão de qualidade ISO 9001:2015 em uma indústria apícola de pequeno porte

Abstract

In order to remain in the market, companies of different fields and sizes need a differential, quality management is seen as a strategic factor to improve productivity and competitiveness. The ISO 9001 Quality Management System is known as a reference when the organization's desire is to better manage its processes in order to meet the customers’ requirements and satisfaction, precisely because it brings a systemic view of the internal and external environment, performance improvement can be achieved in the face of market changes. The present work presents a study of how to implement the quality management system based on the normative requirements of NBR ISO 9001 in a small beekeeping industry in the Mato Grosso do Sul countryside. Initially, theoretical researches were carried out on the subject in order to achieve better knowledge and better manage the information obtained, and based on an exploratory and qualitative nature case study, it became possible to verify the applicability of ISO 9001 in the company, observe how quality is managed in the company, identify the nonconform ities present in the organization by means of a checklist based on NBR ISO 9001 (ABNT, 2015), and develop action plans with the help of the 5W2H tool to solve nonconformities and meet the requirements. The final result of the work consists of a plan of action to correct nonconformities in the apiary, in order to later implement a quality management system and obtain the ISO 9001 certification seal.