Proposta de aplicação do método de análise e solução de problemas no setor da manutenção automotiva de uma usina sucroalcooleira

Abstract

What all large companies aim for is excellence both in its products and/or services. Thus, continuous improvement of products and processes is indispensable within an organization. For improvements to take place, it is necessary to use improvement methodologies and improvement tools in a logic and organized manner. This paper presents a proposal for the application of a PDCA Cycle combined with quality tools in the maintenance sector of a sugar and ethanol mill located in the countryside of the State of Mato Grosso do Sul. The case study presents, at first, a bibliographic review on quality, quality management, quality improvements, and tools. Subsequently, research shows that the chosen method and its tools are simple, and can be used in a logical manner to define the causes of problems of great impact on the organization, resulting in improvement action plans.