Uso de ferramentas da qualidade para analise das não-conformidades na logística de distribuição de uma indústria de vidros

Abstract

This study aims to make use of quality tools to identify nonconformities present in the logistics sector of a glass manufacturer. In order to get the completion of this assignment a literature review of scientific articles, books and monographs on the topic discussed was carried out. Subsequently, the next phase included the collection of data/information in the company between January and February of 2016. After processing and analyzing the data, it was drawn up a spreadsheet with the data presented being separated by specifications. This information was then converted into a Pareto chart, allowing a better view/identification of problems and most relevant anomalies that negatively impact the process quality levels. In organizing the information by priorities, thus avoiding wasting money and time to solve minor impact problem, the optimization team can direct the improvement efforts into the most significant anomalies. The population analyzed was relatively large, however only five items studied accounted for approximately 80% of the company's revenue losses. Succeeding the identification and diagnosis of the major impact anomalies, the final phase comprehended the application of the 5W1H quality tool used in order to summarize tasks, team responsible and how the activities will be managed to reduce such defects, corrective actions have been suggested for the company based on the studies discussed in this work.