Gerenciamento de projetos para análise e melhoria: estudo de caso em uma empresa de serviços do setor de energia solar

Abstract

The continuous improvement of a process is essential to eliminate failures, promote higher quality and lower costs in companies. For this it is necessary to know the processes in detail, in addition to making it easier to identify certain problems, it brings a quick solution. The objective of this study was to analyze the project management in a company that sells photovoltaic systems, where the mapping was applied in the process of commercialization, projection and installation of a system, and then an analysis of the process was carried out together with its suggestions that promote improvements. The present work can be classified as an exploratory case study with a qualiquantitative approach, where for its preparation it relied on tools and methodologies such as 5W1H, process mapping and modeling through business process management (BPM), and the method of critical-technical path of program evaluation and review (PERTCPM), in order to avoid or minimize activities that waste time. Through the application of these tools, it became possible to identify points of improvement, in addition to determining the critical path of the process, its bottleneck and minimum time to completion of 76 days, with a 74% chance of being completed in a shorter time. It is concluded that the research contributed to improvements, involving better dynamization among those involved in the process and standardization, all of which impacted not only on the quality of the service provided, but also on customer satisfaction.