Mapeamento dos processos de extensão de uma faculdade da Universidade Federal da Grande Dourados

Abstract

Processes are important parts of any institution, forming part of a cycle of input and output of inputs, where value is added to products or services. Their good management ensures the delivery of satisfactory results to end customers, as well as providing good returns to the institution, whether private or public. This work aims to analyze the internal processes of the Extension and Community Relations Committee of FACE, and, among its specific objectives, to describe, map, and develop Standard Operating Procedures (SOPs), thus identifying bottlenecks and possible improvements in the processes. Consequently, this research is a qualitative and descriptive study, conducted through documentary research of UFGD and FACE, and interviews with sector employees. After the collection and organization of data, flowcharts were developed in Bizagi Modeler, comprising four flowcharts of the submission processes and final report of the extension project, differentiating between processes with and without burden, followed by SOPs for these processes. The benefits of process management are notable, especially in the public sector, providing efficiency in services performed and transparency of activities. This work provides this to the faculty and students of the college, helping in understanding the necessary steps and activities, being relevant when students need extension activities in their course load for graduation.