Qualidade de vida no trabalho: percepção dos colaboradores em uma rede de concessionárias de veículos automotores na região da Grande Dourados/MS

Abstract

This study aims to present the perception of the employees of a network of concessionaires in the region of Grande Dourados - MS, in relation to aspects of Quality of Life at Work (QVT). It has as main objective to analyze the level of QVT of the collaborators, using the method developed by Walton (1973). In this work a case study was made in three companies among the nine belonging to a network of concessionaires, which has stores in Dourados and other municipalities of MS. In addition, we also researched the administrative sector, which work for all companies in the group. The data were collected through a questionnaire containing 3 questions regarding the respondent's profile and 35 questions of objective answers to be given scores from 1 to 5, where 1 means very dissatisfied and 5 means very satisfied, regarding aspects of QVT. The sample consisted of 138 respondents, of a population of 161 people, or 85.72% of the population. After the questionnaire was applied, the answers were analyzed by tabulating them in the Excel program and using the Likert scale to evaluate the level of agreement or not in the topics evaluated. The methodology used was arithmetic averages, demonstrated through tables and graphs. The results of the analysis show some oscillations between the sectors of the companies, it is also possible to observe a high index of dissatisfaction with the topic that evaluates remuneration. The topic that evaluates the social relevance and importance of the work for the collaborator was highlighted. In general terms, Company 3 was the most satisfied, with an average score of 4.09 and the Administrative - Group obtained the worst general average, with a score of 3.66 and the most dissatisfied condition among all companies analyzed.