Ergonomia no setor de serviços: caixas de atendimento de banco

Abstract

This study aims to perform an Ergonomic Work Analysis (EWA) in the operational sector of a bank branch. The research was focused on the study of the activities carried out in gas service box. To understand the necessary knowledge, there was the literature in books, articles and websites related to the topic. The case study was through the analysis of the organizational environment of the financial institution, development of questionnaires, data collection, diagnosis and recommendations. The operating sector is presented as the area where employees have a significant volume of tasks during the workday, so, through the use of questionnaires and analysis of space / environment in terms of thermal comfort, light and acoustic Could detect points can be investigated. Thus, the environmental noise proved to be one of the critical points, the measurement of sound intensity present being held in the workspace to determine its origin. The analysis of the postures, initially identified the operating mode on the implementation of activities, and guided the movements and gestures of the operator applied the RULA (Rapid Upper Limb Assessment) method with the Software Ergolândia 5.0 support to detect the level of intervention required for analyzed postures. From the summary of the data collected was realized diagnosis desktop, with acoustic and postural factors, the identified critical points. Finally, recommendations were proposed as ergonomic work space and preventing occupational health.